An Employee or Candidate Requires Urgent Assistance

At NMS Health, we are dedicated to ensuring a seamless experience for both our clients and their employees/candidates. If an employee or candidate contacts you with urgent questions or concerns about their exam(s), here’s what to do:

Provide the NMS Health Onboarding Guide

When your organization first onboarded with NMS Health, we provided an employee onboarding guide tailored to help employees navigate our services. Please ensure that this guide is shared with any employees or candidates who will be working with us. This guide includes all the information they need to reach out to us directly for support.

Direct Employees/Candidates to NMS Health for Assistance

If an employee or candidate reaches out to you for urgent help, kindly redirect them to NMS Health. Our dedicated team is available to assist them through multiple channels:

• Live Chat: Employees can connect with an agent in real time via our website at www.nmshealth.com.
• Phone: They can call us directly at 609-588-6800 for immediate support.
• Email: Employees can email us at clientservices@nmshealth.com to create a support ticket and receive prompt assistance.

Support Hours

Our support team is available Monday through Friday, 8:00 AM to 6:00 PM (EST) to address any concerns or questions.

We’re Here to Help!

Our goal is to make the process as smooth as possible for your employees and candidates. Whether they need help rescheduling an appointment, understanding exam requirements, or resolving a concern, our team is ready to assist every step of the way.

By directing employees to contact us directly, you can save time and ensure they receive the specialized support they need.