What to Do if Your Clinic Cannot Perform All Services on the Authorization Form

At NMS Health, we understand that unforeseen circumstances may arise at your clinic, such as equipment issues or provider unavailability. If your clinic is unable to perform all the services listed on the authorization form, here’s what to do:

Steps to Follow

1. Contact NMS Health Immediately

   • Call: Reach out to our hotline at 609-588-6800.
   • Live Chat: Connect with us in real time via our website at www.nmshealth.com.
     Inform our team of the situation so we can work together to determine the best course of action.

2. Perform the Remaining Services

   • Please proceed with performing all services that your clinic can complete, as outlined on the authorization form.

3. Await Further Instructions

   • Once you’ve contacted us, our team will provide guidance on how to handle the incomplete services. We may arrange for the employee/candidate to return to your clinic at a later date or schedule them at another facility.

Why Communication Is Important

Timely communication ensures minimal disruption to the employee/candidate’s exam process and helps us provide a seamless experience for both you and our clients.

If you have any questions or need assistance, don’t hesitate to contact us. We’re here to support you every step of the way!